In-stock orders typically ship from our Pennsylvania warehouse within 1–3 business days after payment.

• UPS Ground: Usually delivers within 1–5 business days.
• Freight (LTL/Palletized): Usually delivers within 2–5 business days. The freight carrier will call to schedule a delivery appointment. Deliveries are curbside only, unless otherwise arranged before shipping.

If you need to change your address, upgrade the service, or request a redelivery after the order ships, additional shipping fees will apply. We’ll contact you if that’s the case.

Our terracotta pieces are handcrafted by small, family-run workshops in Italy. Lead times vary based on production schedules and seasonal demand.

To get an estimated timeframe, contact us at terracotta@seibert-rice.com or 973-467-8266.

Shipping rates are calculated at checkout based on your order size and location. If you have specific questions, email us at terracotta@seibert-rice.com.

We currently ship to the contiguous 48 U.S. states and can also arrange shipments to Canada.

We generally do not ship outside the U.S. and Canada. However, we can deliver to a U.S.-based freight forwarder if you’d like to arrange international shipping yourself. We can package items for ocean, air, or over-the-road transport.

For details or a custom quote, contact terracotta@seibert-rice.com or 973-467-8266.

You can cancel anytime before your order ships. If the order is already packaged, a restocking fee may apply. Please contact us at terracotta@seibert-rice.com or 973-467-8266.

All sales are final. Any exceptions are subject to restocking fees, and the customer is responsible for return shipping. Items must arrive in re-sellable condition to qualify for a refund.

Refunds are only granted under our Shipping Damage or Warranty policies (see below).

Please inspect your shipment as soon as it arrives.

• If the damage is visible before unpacking, refuse the delivery and note the damage on the delivery ticket (e.g., “Refused—damaged pallet”).
• If you suspect hidden damage, sign the ticket as “May contain concealed damage.”

Report all damages to Seibert & Rice within 24 hours at terracotta@seibert-rice.com.

Yes. Our pieces are handmade and undergo strict quality control. We guarantee them against manufacturer defects in materials or design. The warranty does not cover issues caused by improper installation, handling, or winterization.

We also provide a lifetime frost-proof guarantee in areas with freeze/thaw cycles—follow the care instructions on our website for best results.

• Damage from improper unpacking, installation, maintenance, or storage
• Neglect or inadequate care
• Impact or misuse
• Improper planting or winterization
• Damage unrelated to manufacturing defects

Please email photos and proof of purchase to terracotta@seibert-rice.com. To process your warranty, we’ll need clear photos that show:

• The damage itself, and
• How the planter was planted, including visible soil, drainage, and setup details

Once your claim is reviewed and approved, we’ll replace the product at no charge. Shipping costs for the replacement are the customer’s responsibility.

No. Our lifetime frost-proof warranty means no extension is needed.

We accept Visa, Mastercard, American Express, and Discover.

ACH, wire, or check payments are available for large commercial orders—contact us for details.

Yes. Your privacy and security are our top priorities. All online transactions are processed through encrypted and PCI‑compliant payment systems, ensuring your personal and payment details are fully protected. Seibert & Rice never stores your credit card information, and all payment data is transmitted securely through trusted third‑party processors.

No. Seibert & Rice is online‑only. Our warehouse is not open to the public.

That’s efflorescence, a natural process where salts in the clay rise to the surface and leave a white film. It’s part of the terracotta’s character and won’t harm your plants or the pot.

You can usually remove it with a gentle 10:1 water‑to‑white‑vinegar solution and a soft cloth. In many cases, it fades naturally over time.

Yes! Shop gift cards here.

No, our gift cards never expire.

Gift cards are sent via email to your chosen recipient.

Enter your 16 character code in the promo code box at checkout.

Click the link in your original gift card email to see your balance.
If you no longer have that email, contact us at terracotta@seibert-rice.com or 973 467 8266 with your gift card number.